Loading Course Schedule...
Effective Service Management requires a unique set of best practices knowledge combining the capabilities of ITIL(r) and Project Management (PMBOK(r)) guidance. This program enables your understanding of this unique knowledge and dependency among ITIL(r) and Project Management. The combined capabilities of ITIL(r) and Project Management, and the clear understanding of key knowledge areas, activities of both frameworks and how they collaborate and correlate are critical success factors to ITSM program implementation.
Students should have basic Project Management knowledge.
1 Day/Lecture & Lab
Project Managers interested in understanding the content and concepts of the new ITIL(r) V3 and its relationship with Project Management based on PMBOK(r). The following additional roles may also be interested in this training program:-Executives and key stakeholders -Process Owners and Managers-Senior technical and operational staff-IT professionals and Consultants -IT customers
- IT Service Management and the ITIL(r) Framework
- ITIL(r) and Project Management Dependencies
- Implementing a Service Management Practice
- ITIL(r) Certifications demystified