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This course offers scenario-based training with real-life connects. Learners will attend a Virtual Training Conference at the majestic Royal Chao Phraya Hotel in Bangkok. In this virtual atmosphere, the learners will attend conference sessions hosted by two ITIL Experts, who will explain the foundations of ITIL. As part of the learner's stay at the hotel, they will have the opportunity to assist the hotel management team with different projects and scenarios that will test their new ITIL knowledge. This course has been created while keeping in mind the requirements of today's learners - those looking for a fun and engaging learning environment that offers hands-on experience. The scenarios are geared to provide both theoretical and practical knowledge, facilitating an effective method for reinforcement and self-assessment. The course offers greater value than any other mode of instruction because it provides motivation as well as learning.This self-paced course introduces the learners to the Lifecycle of managing IT Services to deliver to business expectations. It offers concrete foundation knowledge of the core disciplines of ITIL. The ITIL best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement. These disciplines represent a Service Lifecycle framework that enhances alignment with the business while demonstrating business value, improving ROI, and enabling IT to solve specific operational needs.
While there are no required prerequisites a familiarity with IT Service Delivery will be beneficial.ITIL is a registered trademark of AXELOS Limited. The Swirl logo is a trademark of AXELOS Limited.
18 Hrs Self-Paced E-Learn
This course is designed for IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, and System Integrators.
ITIL v3 Foundation Course::Service Management as a Practice::Service Lifecycle::Service Strategy::Service Design::Service Transition::Service Operation::Continual Service Improvement::Technology and Architecture::Exam Preparation Guide