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This exciting and dynamic 4-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL v3 intermediate level training courses. This special course includes a full day of highly interactive teambuilding leveraging the student's new knowledge of ITIL. Students will actually exercise the ITIL practices in this extremely educational simulation.The ITIL Version 3 best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.About the Examination Accredited Foundation training is strongly recommended but not a prerequisite.The exam is a closed book, forty (40) multiple-choice questions. The pass score is 65% (26 out of 40 questions). The exam lasts 60 minutes.Credits Upon successful passing of the ITIL v3 Foundation exam, the student will be recognized with 2 credits in the ITIL qualification scheme.Project Management Institute - Professional Development Units (PDUs) = 18
There are no prerequisites for this course. However, familiarity with IT service delivery will be beneficial.
4 Days/Lecture & Lab
This course is designed for IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, and System Integrators
Service Management::Service Lifecycle::Service Strategy::Service Design::Service Transition::Service Operation::Continual Service Improvement::Technology and Architecture::Exam Preparation::Course Evaluation::Exam