ITIL®4 – Monitoring and Event Management Practice

Training Summary
ITIL® is more relevant than ever and continues to be sought after around the world by IT professionals. It continues to help organizations and individuals get the most out of IT and digital services and is now the de facto global standard for "effectively and efficiently managing services." The aim is to provide you with an understanding of the key concepts, principles, values and challenges of the practice. Alternating theory and practice, this course covers the ITIL®4 Monitoring and Event Management Practice program in 1 day, while preparing for the corresponding certification.
  • The candidate must have passed the ITIL® 4 Foundation and CDS examination
1 Day/Lecture & Lab
Included, but not limited to:
  • Managers of all levels involved in shaping direction and strategy or developing a continually improving team
  • Individuals continuing their journey in service management
  • ITSM managers, directors and process owners/managers
  • ITSM practitioners managing the operation of IT-enabled & digital products and services
  • Existing ITIL ® qualification holders wishing to develop their knowledge
Course Topics
  • Introduction to monitoring and event management
  • Value streams and processes
  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Monitoring and Event Management capability development

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