ITSM - Best Practices Online

PT4836
Summary
Best Practices Online is a web-based ITSM Foundation course that introduces the student to the fundamentals of IT Service Management as described in the IT Infrastructure Library and the ten-core IT Service Support and Delivery processes. The course is delivered via the internet and presents the ITSM processes along with audio lectures and module quizzes. An optional one-hour certification examination may be taken at the end of the course. Certification is through the Information Systems Examination Board (ISEB) or EXIN and may be taken at any of the Prometric learning centers around the world.
Prerequisites
There are no prerequisites for this course.
Duration
1-2 days/Lecture & Lab
Audience
This course is designed for senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management.
Topics
  • Introduction
  • ITSM
  • Service Desk & Incident Management
  • Problem Management
  • Change Management
  • Configuration Management
  • Release Management
  • Service Level Management
  • Availability Management
  • Capacity Management
  • Continuity Management
  • Financial Management
  • ITSM Roadmap

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