ITSM/ITIL 2011 Service Manager Bridge

This hands on, certification training program enables ITIL Version 2 certified Service Managers to upgrade their Service Manager certification to Version 2011 of the IT Infrastructure Library. Accredited ISEB, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs. The Manager Bridge course covers the subject areas of all five Lifecycle stages which are new to 2011 and those existing subject areas of V2 which have undergone significant change in 2011. This qualification will bridge the gap between the ITIL V1 or V2 Service Manager Certificate in IT Service Management and the ITIL Expert certification in IT Service Management.
Students should have an ITIL 2011 Foundation Certificate in IT Service Management, 17 credits from previous certification classes along with IT or ITSM operational experience.
5 Days/Lecture & Lab
This course is designed for individuals who already hold the Manager's Certificate in IT Service Management at an earlier ITIL version, who wish to obtain the ITIL Expert in IT Service Management, thereby demonstrating their knowledge of ITIL 2011. Also individuals who hold sufficient v2 Practitioner Credits and would like to obtain the ITIL Expert qualification by successfully completing the 2011 Managers Bridge and The Managing Across the Lifecycle accredited courses and examinations.
  • Service Management as a practice
  • Service Lifecycle
  • Generic Concepts & Definitions
  • Key Principles & Models
  • Processes
  • Functions
  • Roles & Organization
  • Technology & Architecture
  • Implementation Considerations
  • ITIL Qualification scheme
  • Complementary Industry Guidance

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