ITSM/ITIL- A Journey to Excellence Web-based Training

PT4837
Summary
This Web-Based Training course introduces the basic concepts of IT Service Management as described within the IT Infrastructure Library (ITIL) and demonstrates how they are used to establish direct links between IT service and IT value. And, participants will come away with an effective Roadmap for implementing IT Service Management (ITSM) within an organization.
Prerequisites
There are no prerequisites for this course.
Duration
1 Day/Lecture & Lab
Audience
Senior IT and business executives, IT management and staff, consultants, project managers, business liaisons and others interested in learning about IT Service Management. A Journey to Excellence is also an excellent resource for on-going staff training and new employee orientation.
Topics
  • IT's Bumpy Road - Introduction to the IT Service Management Processes
  • Activities
  • Benefits
  • Challenges
  • Relationships
  • An ITSM Roadmap
  • Approaches for Introducing ITSM to an Organization
  • Implementation Strategies
  • Sources of Additional Information on ITSM

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