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This course was developed in line with the ITIL Framework. Its content and value exceeds the level of Foundation certification. Its purpose is to provide participants in the training program not only with the necessary knowledge required to successfully achieve ITIL Foundation certification, but also with valuable reference information in implementing ITIL based processes.
There are no prerequisites for this course.
For IT professionals and those working closely with IT services who require an understanding of ITIL beyond the basic principles. For those who:-Work in any aspect of Service Management-Intend to acquire knowledge of ITIL IT Service Management Framework and Best-practices-Are implementing one or more of the ITIL Service Management based processes, in an IT environment-Intend to obtain the ITIL Foundation Certificate in IT Service Management-Are a customer of IT and requires an understanding of how IT support and delivery processes can best be accomplished and/or improved using the ITIL framework
- ITIL Service Support Processes and Function
- Configuration Management
- Service Desk
- Incident Management
- Problem Management
- Change Management
- Release Management
- ITIL Service Delivery Processes
- Service Level Management
- Financial Management for IT Services
- Availability Management
- Capacity Management
- IT Service Continuity Management
- ITIL Security Management