ITSM/ITIL (ICT) Infrastructure Management

Information and Communications Technology (ICT) systems are evolving rapidly. There is a greater emphasis on ensuring complex and sophisticated systems and services are cost-effective, plus there is a requirement for them to be introduced in short time intervals. This represents a daunting challenge for ICT Management. This course has been developed to demonstrate how current 'best practice', as defined in the IT Infrastructure Library (ITIL) will improve the quality of ICT provision and help to deliver agreed business benefits. It is based on the ICT Infrastructure Management book, published by the OGC. This course complements the OGC's Service Support & Service Delivery books and associated training courses (ITIL Foundation, Practitioners and Manager's Certificates). They address the processes and best practices for providing IT Services to the line-of-business functions and the user. ICT IM adds to this by addressing HOW to effectively manage your ICT Infrastructure. ITIL (ICT) Infrastructure Management will equip candidates with the ability to demonstrate knowledge and application of the processes required to manage an ICT Infrastructure, and to define the interfaces and dependencies with all other areas involved in the specification, design, development, support, delivery and continuous improvement of ICT services.
Candidates must hold the IT Service Management Foundation Certificate. It is also expected that all candidates will have an ICT professional understanding of ICT components and processes.
3 Days/Lecture & Lab
This course will be of benefit to IT professionals who are responsible for the management of ICT Infrastructure, including design and planning, deployment, operations and technical support.
  • Overview of ITIL IM
  • Design and Planning
  • Deployment
  • Operations
  • Technical Support
  • Program/Project Management
  • Requirements Analysis and Business Case
  • Product Selection
  • Implementing Infrastructure Management
  • Realizing the Benefits
  • Practice Exams & Exam Techniques

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