ITSM/ITIL Service Manager

This course leads to ITIL Service Managers certificate. The course gets into detailed process descriptions, practical implementation and improvement issues, organizational challenges in smooth IT Service Management and Delivery in a practical and case study oriented setting.This intensive course is designed to help IT Service Managers gain a deeper and more practical understanding of ITIL processes, and the key implementation issues both process oriented and organizational issues. This practical oriented course uses case studies, role plays and presentations to test and improve the participants essential managerial skills. The course is divided into 2x5 days with ideally 2-3 weeks between the first and the second session. After the second session participants come together once more for 2 days to prepare for the exam using the examination case study. This course leads to Service Managers Certification from EXIN.
* ITIL Foundation Certificate * Good spoken and written language skills * At least 2 years professional experience as a manager or consultant in the field of IT management
15 Days/Lecture & Lab
This course is designed for IT Service Managers, ITIL Process Owners, Practitioners, and Implementation Consultants.
Introduction to ITIL::Introduction to Services Support::Service Desk/Incident Management::Working in Teams::Reflection & Review::Problem Management::Configuration Management::Release Management::Communication Planning::Introduction to IT Service Delivery::Service Level Management::Availability Management::Capacity Management::IT Service Continuity Management::Finance Management::CSIP-Business & IT Alignment

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