ITSM/ITIL v2 Awareness: Executive Overview

PT4290
Summary
The one-day "Exploring IT Service Management" discusses IT Service Management and its contribution to demonstrable IT service value, and introduces the attendee to the IT Service Management process objectives, activities, relationships, benefits and critical success factors.
Prerequisites
There are no prerequisites for this course.
Duration
1 Day /Lecture
Audience
This course is designed for senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management.
Topics
  • What is IT Service Management?
  • Who Needs It, and Why?
  • What Is the Scope of ITSM?
  • Process Objectives
  • Process Activities
  • Process Relationships
  • Process Benefits
  • Critical Success Factors
  • Achieving Operational Excellence
  • An ITSM Roadmap

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