ITSM/ITIL v2 Foundation

PT5406
Summary
The overall objective of the class is to teach material that is foundational in nature to ITIL, course discussions and exercises encourage exploration of real world application in the organizational environments represented by the students.
Prerequisites
There are no prerequisites required for this class.
Duration
3 Days/Lecture & Lab
Audience
The ITIL Foundations course is a must for all IT Operations personnel involved in the delivery or support of IT Services.
Topics
  • Service Desk
  • Incident Management
  • Problem Management
  • Configuration Management
  • Change Management
  • Release Management
  • Service Level Management
  • Financial Management for IT Services
  • Availability Management
  • Security Management
  • Capacity Management
  • IT Service Continuity Management

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