This course immerses learners in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The main focus areas include Service Transition purpose, principles, processes, activities, functions, and technology and implementation considerations. This course is designed using an engaging case study-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.
Candidates for this course must:-Hold an ITIL v3 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate -There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable
3 Days/Lecture & Lab
The Service Transition Lifecycle course will be of interest to: -Individuals who have their ITIL v3 Foundation Certificate (or the ITIL v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications. -Individuals who require understanding of the ITIL Service Transition phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization. -IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved. -Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules -Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite -A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.