Learning ServiceNow (Reference Guide)

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro
2 Days/Lecture & Lab
  • The Interface
  • Lists and Forms
  • UI Customization
  • Understanding Data and Relationships
  • Tasks and Workflows
  • UI and Data Policies
  • User Administration and Security
  • Introduction to Scripting
  • The Server-Side Glide API
  • The Client-Side Glide API
  • Server-Side Scripting
  • Client-Side Scripting
  • Debugging
  • Pro Tips

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