Apple Certified Support Professional (ACSP) certification verifies an understanding of OS X core functionality and an ability to configure key services, perform basic troubleshooting, and support multiple users with essential OS X capabilities.
Candidates may earn ACSP certification by passing the macOS Support Essentials 10.12 Exam.
Here are the macOS Support Essentials 10.12 exam details:
There are five unscored demographic questions. You have 5 minutes to complete them.
There are 80 scored technical questions. You have 120 minutes to complete them.
The exam uses a random pool of multiple-choice and interactive-media questions.
A passing score is 75 percent. Scores aren’t rounded.
You may not access any resources or references during the exam.
Before taking this course, students should gain experience with OS X – There is no substitute for time spent learning the technology. After you read the book or take the class, spend time increasing your familiarity with OS X to ensure your success on the certification exam. Complete the Sierra 101: macOS Support Essentials 10.12 course, and review the objectives and questions in the macOS Support Essentials 10.12 Exam Preparation Guide.
2 Days/Lecture & Lab
ACSP certification is designed for the help desk professional, technical coordinator, or power user who supports OS X users, manages networks, or provides technical support for the Mac.