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Administering Cisco Contact Center Enterprise (CCEA)

Administering Cisco Unified Communications Manager and Unity Connection ACUCM w/AUC

Administering Unified Contact Center Enterprise Part 1 (AUCCE 1)

Administering Unified Contact Center Enterprise Part 2 (AUCCE 2)

Administering Webex Contact Center (AWXCC)

Adv. Administration for Unified Communications Manager and Features (AAUCMF)

Advanced Contact Center Express Scripting Labs (ACCXSL)

ALM / Quality Center Administration and Project Customization

12/12 - 12/14 Almost GTR
04/03 - 04/05 Almost GTR

Cisco Contact Center Enterprise Advanced Administration (CCEAA)

CVP Development and Scripting Part 1 (CVPDS Part 1)

CVP Development and Scripting Part 2 (CVPDS Part 2)

CVPD Java Development for Call Studio (CVPD Java)

Deploying Cisco Unified Contact Center Express (UCCXD)

Deploying Unified Contact Center Enterprise (DUCCE )