Every day Supervisors and Managers at all levels are challenged to produce results through the effective management of processes and the leadership of others. It is critical to recognize that people bring both their minds and their emotions to work and the reality is that emotions drive performance. The research is clear-leaders who have higher levels of emotional intelligence create positive work environments, generate higher levels of employee engagement, deliver higher performance, manage change better and experience less work-based stress.Emotional Intelligence (EQ) is the single most important leadership competency in the contemporary workplace!This program explores the basic theory and practice of emotional intelligence and quickly moves on to the application of EQ to a wide range of management and leadership issues.
This course can be taken as a stand-alone program or it can build on our basic EQ program-Personal Effectiveness Through Emotional Intelligence.
2 Days/Lecture & Lab