Managing Skills for Non-Managers

PT8476
Summary
Learn how to inspire, influence and motivate people to accomplish important goals – when you have no formal direct reporting authority over them. Managing people when they don’t report to you can be tough. How do you deliver feedback? How do you hold people accountable? How do you keep them on track? How do you arrive at consensus? How do you mediate conflict? In this highly interactive and practical workshop, you’ll get the skills and knowledge you need to help work colleagues perform at their best.
Prerequisites
There are no prerequisites for this course.
Duration
1 Day/Lecture & Lab
Audience
This course is designed for Anyone whose work requires them to lead people who don’t formally report to them.
Topics
  • Achievement / Results Oriented
  • Client Service
  • Communication
  • Conflict Resolution
  • Dealing With Difficult Situations
  • Emotional Intelligence
  • Engagement and Motivation
  • Impact / Influence
  • Interpersonal Relationships
  • Leadership
  • Management Excellence
  • Self Confidence / Self Esteem
  • Teamwork and Cooperation
  • Working with Others

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