MB-220: Dynamics 365 for Marketing

Catalog Home CompTIA, Help Desk, Apple & Desktop Applications Microsoft Dynamics

There are no scheduled dates for this course.

  Available by Request

Marketing transformation, organization and growth starts here. With Dynamics 365 for Marketing, you can turn prospects into business relationships. Find and nurture more sales-ready leads by moving beyond basic email marketing. Connect sales and marketing, automate processes and make smarter decisions to maximize your marketing ROI.

This course will review the marketing application configuration needed to get started. It will also dive into lead creation, management and scoring. From there, the course will cover creating marketing forms and pages. Then learn how to break up leads and contacts through segmentation to help focus marketing efforts. Next, understand how to create email marketing messages using the advanced designer functionality. Then tie all the pieces together with the customer journey. Dynamics 365 for Marketing allows you to use customer journeys to create a model that helps you guide the members of a selected marketing segment through this process by using automated messaging, activity generation, interactive decision points, and more. Finally, learn how to view, understand and manage customer insights.
Learn all the settings and core functionality within Dynamics 365 for Marketing through custom demonstrations, check your knowledge questions and hands on learning labs.

Events, webinars and surveys are often a crucial part of how a marketing organization reaches customers. Events and webinars contain many moving parts and can be complex to manage. Dynamics 365 for Marketing simplifies this process by bringing all the planning data into one central location and providing execution channels through a customizable event portal. Surveys are often provided post event but can also be used throughout the marketing lifecycle to solicit feedback. Through Microsoft’s Voice of the Customer solution, surveys are easy to set up, manage, execute and associate to an event.

This course will also cover event planning including setting up and managing sessions, speakers, passes, waitlists, venues, sponsors, vendors, logistics and accommodations. As well as event execution such as creating custom registration fields, managing registrations and check ins and the event portal. Then the course will cover survey creation and distribution. Finally, it will conclude with event and survey results.

Learn the entire event and survey functionality within Dynamics 365 for Marketing through custom demonstrations; check your knowledge questions and hands on learning labs.

Before attending this course, students must have an understanding of the basics of Dynamics 365 and knowledge of marketing principles, strategies and procedures.

4 Days/Lecture & Lab

This course is designed for IT or marketing professionals who want to learn how to leverage Dynamics 365 for Marketing for businesses.

  • Marketing Application Configuration
  • Leads
  • Marketing Forms and Pages
  • Segments and Lists
  • Marketing Emails
  • Customer Journeys
  • Insights
  • Events
  • Voice of the Customer’
  • Results




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Course is eligible for vouchers

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