MB-240: Dynamics 365 for Field Service

Catalog Home CompTIA, Help Desk, Apple & Desktop Applications Microsoft Dynamics

There are no scheduled dates for this course.

  Available by Request

Many organizations rely on mobile work forces to deliver their products and services to their customers. Dynamics 365 for Field Service helps organizations better position themselves in the market by providing a variety of tools that assist in efficiently identifying and scheduling resources as well as assisting in managing workloads for mobile workers.

This course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions. Key topics include identifying the organizational considerations that will drive configuration decisions and common configuration aspects.
This course helps students better understand the bigger picture and end goals focused around implementations that aid in designing more efficient solutions that align with customer and organizational goals

A basic understanding of Dynamics 365 features, functionality, and navigation

3 Days/Lecture & Lab

  • Configure Field Service
  • Resource scheduling configuration
  • Defining and configuring bookable resources
  • Working with and configuring incidents
  • Field Service Work Orders
  • Field Service Agreements
  • Inventory and Purchasing
  • Field Service Mobile
  • Universal Resource Scheduling
  • Managing scheduling options
  • Customizing the Schedule Board
  • Resource Scheduling Optimization




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Course is eligible for vouchers

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