Microsoft Windows XP: Supporting Operating System Users

PT4232
Summary
In this course, students will learn to support users running the Microsoft Windows XP operating system. Students will learn about the job duties of the Desktop Support Technician (DST), and will resolve a variety of common desktop operating system issues, including installation, desktop management, file and folder access, hardware, printing, and network connectivity.
Prerequisites
To ensure success, students should have basic experience with a Microsoft Windows operating system, such as Microsoft Windows XP; Microsoft Office applications and Microsoft Windows accessories, including Internet Explorer; and command-line system-management utilities.
Duration
3 Days/Lecture & Lab
Audience
This course is primarily intended for people who have little or no job experience in the Information Technology (IT) industry. Students must have experience working with Windows desktop operating systems and the appropriate prerequisite knowledge. Target students include new entrants to the IT field, career changers entering the IT field, and academic students.
Topics
  • Examine how to use troubleshooting guidelines and tools to support users
  • Identify and resolve installation issues
  • Identify and resolve desktop management issues
  • Identify and resolve file and folder issues
  • Identify and resolve hardware issues
  • Identify and resolve print issues
  • Identify and resolve network connectivity issues
  • Introduction to Supporting Users
  • Resolving Installation Issues
  • Resolving Desktop Management Issues
  • Resolving File and Folder Issues
  • Resolving Hardware Issues
  • Resolving Print Issues
  • Resolving Network Connectivity Issues

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