This five-day course will provide students with the key knowledge required to deploy and configure System Center 2016 Service Manager. Using hands-on labs, students will learn the following:
Before taking this course, students should have a working knowledge of Windows Server 2012 R2 and Windows Server 2016. They should also have a working knowledge of SQL Server 2012 and SQL Server 2014. An understanding of the IT management processes that are included with ITIL and MOF is also required.
5 Days/Lecture & Lab
This course is intended for cloud and datacenter administrators who are new to System Center 2016 Service Manager and are responsible for deploying, configuring, and operating it in their cloud or datacenter. This course is also intended for Cloud and datacenter administrators who are already familiar with Service Manager and want to upgrade their skills to include the new features found in System Center 2016 Service Manager.
Service Management Overview