MOC 29200 Dynamics 365 Customer Engagement Core

Catalog Home CompTIA, Help Desk, Apple & Desktop Applications Microsoft Dynamics

This course for the Microsoft Power platform helps organizations optimize their operations by automating routine tasks and standardizing best practices. This training provides a high-level overview of the capabilities of Microsoft Dynamics 365 and the Power Platform and provides a foundation for other Microsoft Dynamics 365 and Power Platform training offerings.

This course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 work load administrator certification paths.

5 Day/Lecture & Lab

A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.

  • Platform Overview
  • Data Modeling
  • Model Driven Apps
  • Canvas Apps
  • Security
  • Platform Automation Overview
  • Business Rules
  • Workflows
  • Microsoft Flows
  • Business Process Flows
  • Introduction to Integrations
  • Integration with Office
  • Managing Data
  • Manage Instances and Applications
  • Manage Solutions
  • Additional Deployment Considerations
  • Documentation and Testing




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Course is eligible for vouchers

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