MOC 50331 D Windows 7 Enterprise Desktop Support Technician

Catalog Home Microsoft Infrastructure, Operating Systems & Desktop Applications Desktop Support & OS

This course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 exam.

Before attending this course, students must have: -TCP/IP Troubleshooting skills-Experience working in a domain environment-Experience using desktop and command-line troubleshooting tools-Experience installing and troubleshooting desktop application problems-Experience configuring registry and group policy settings

5 Days/Lecture & Lab

This course is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.

  • Identify and Resolve New Software Installation Issues
  • Resolve Software Configuration Issues
  • Resolve Software Failure
  • Identify and Resolve Logon Issues
  • Identify and Resolve Network Connectivity Issues
  • Identify and Resolve Name Resolution Issues
  • Identify and Resolve Network Printer Issues
  • Identify and Resolve Performance Issues
  • Identify and Resolve Hardware Failure Issues
  • Identify and Resolve Wireless Connectivity Issues
  • Identify and Resolve Remote Access Issues
  • Manage File Synchronization
  • Identify and Resolve Internet Explorer Security Issues
  • Identify and Resolve Firewall Issues
  • Identify and Resolve Issues Due To Malicious Software
  • Identify and Resolve Encryption Issues
  • Identify and Resolve Software Update Issues

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