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PT7055
Training Summary
This course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 exam.
Prerequisites
Before attending this course, students must have: -TCP/IP Troubleshooting skills-Experience working in a domain environment-Experience using desktop and command-line troubleshooting tools-Experience installing and troubleshooting desktop application problems-Experience configuring registry and group policy settings
Duration
5 Days/Lecture & Lab
Audience
This course is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.
Course Topics
- Identify and Resolve New Software Installation Issues
- Resolve Software Configuration Issues
- Resolve Software Failure
- Identify and Resolve Logon Issues
- Identify and Resolve Network Connectivity Issues
- Identify and Resolve Name Resolution Issues
- Identify and Resolve Network Printer Issues
- Identify and Resolve Performance Issues
- Identify and Resolve Hardware Failure Issues
- Identify and Resolve Wireless Connectivity Issues
- Identify and Resolve Remote Access Issues
- Manage File Synchronization
- Identify and Resolve Internet Explorer Security Issues
- Identify and Resolve Firewall Issues
- Identify and Resolve Issues Due To Malicious Software
- Identify and Resolve Encryption Issues
- Identify and Resolve Software Update Issues