This course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 exam.
Before attending this course, students must have: -TCP/IP Troubleshooting skills-Experience working in a domain environment-Experience using desktop and command-line troubleshooting tools-Experience installing and troubleshooting desktop application problems-Experience configuring registry and group policy settings
5 Days/Lecture & Lab
This course is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.