MOC 50331 D Windows 7 Enterprise Desktop Support Technician

Catalog Home CompTIA, Help Desk, Apple & Desktop Applications Desktop Support & OS

MOC 50331 D Windows 7 Enterprise Desktop Support Technician

  Add Course to watch list
  View full course outline
  Request in your area

There are no scheduled dates for this course.

  Available by Request

This course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 exam.

Before attending this course, students must have: -TCP/IP Troubleshooting skills-Experience working in a domain environment-Experience using desktop and command-line troubleshooting tools-Experience installing and troubleshooting desktop application problems-Experience configuring registry and group policy settings

5 Days/Lecture & Lab

This course is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.

  • Identify and Resolve New Software Installation Issues
  • Resolve Software Configuration Issues
  • Resolve Software Failure
  • Identify and Resolve Logon Issues
  • Identify and Resolve Network Connectivity Issues
  • Identify and Resolve Name Resolution Issues
  • Identify and Resolve Network Printer Issues
  • Identify and Resolve Performance Issues
  • Identify and Resolve Hardware Failure Issues
  • Identify and Resolve Wireless Connectivity Issues
  • Identify and Resolve Remote Access Issues
  • Manage File Synchronization
  • Identify and Resolve Internet Explorer Security Issues
  • Identify and Resolve Firewall Issues
  • Identify and Resolve Issues Due To Malicious Software
  • Identify and Resolve Encryption Issues
  • Identify and Resolve Software Update Issues

< >

Recently Viewed Courses:

Copyright © 2018 ProTech. All Rights Reserved.

Sign In Create Account


Social Media