MOC 5119 Supporting the Microsoft Windows Vista Operating System and Applications

PT6863
Summary
This instructor-led course provides students with the knowledge and skills to use a Windows Vista operating system image and application package deployment infrastructure to minimize the downtime at the Windows Vista client. The desktop support technicians can use this infrastructure to improve the support experience in the following scenarios: New installations, Single computer migrations, and Single computer reinstallations. The course also provides guidance on how to install application packages on Windows Vista computers for support scenarios that require application updates or reinstalls.
Prerequisites
Before attending this course, students must have familiarity with PC hardware and devices, have basic Windows and Active Directory knowledge, and a familiarity with the 2007 Microsoft Office System; specifically Microsoft Word 2007 and Microsoft Excel 2007. They should also be able to map network file shares, have experience installing applications from media (CD/DVD), and have experience working from a command window. The student should be able to burn or creating boot media, have experience configuring BIOS options, be familiar with reviewing support logs. Know that there is a chronology, sequential order, severity, etc.. In addition, it is recommended, but not required, that students have completed MOC 5115: Installing and Configuring the Windows Vista Operating System, MOC 5116: Configuring Windows Vista Mobile Computing and Applications. This learning product will be most useful to people who intend to use their new skills and knowledge on the job immediately after training.
Duration
2 Days/Lecture & Lab
Audience
The audience of this course is experienced enterprise level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints. Students will have used Windows XP-SP2 and may have experience with Windows server operating systems. Their job requires them to stay knowledgeable and skilled on new versions and updates of technology as defined by the business environment.
Topics
  • Describe how the Windows Vista deployment options can be used to improve the support experience at the desktop.
  • Identify the most appropriate method to support Windows Vista recovery on site.
  • Identify the components of the Windows Vista user state and safely backup and restore that data.
  • Utilize Windows Vista application packages to improve the process of application installation and maintenance at the Windows Vista client computer.
  • Explain how to troubleshoot Windows Vista application package installations.

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