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This five-day instructor-led class takes support engineers beyond design and deployment to troubleshooting Microsoft Lync Server 2013. You will review Lync Server architecture from the perspective of a Depth Support Engineer in order to support customers with Lync Server service issues. The course provides a toolkit for the Depth Support Engineer, which includes Microsoft and third-party tools available for troubleshooting Lync Server. You will use a variety of these tools and resources to troubleshoot real-world scenarios related to Enterprise Voice, conferencing, application sharing, IM, and Presence. As part of the hands-on labs, you will derive, articulate, and implement solutions to trouble tickets for common Lync Server issues and practice walking a typical customer through a solution.This course can assist you in preparation for Exam 74-338: Lync 2013 Depth Support Engineer.
Before attending this course, students must have:Attended Core Solutions of Microsoft Lync Server 2013 (20336) and Enterprise Voice and Online Services with Microsoft Lync Server 2013 (20337) Core Solutions of Microsoft Lync Server 2013 (exam 70-336) and Enterprise Voice & Online Services with Microsoft Lync Server 2013 (exam 70-337) certifications Proficiency in Active Directory Domain Services, Windows Server, data networks, Microsoft Exchange Server, and telecommunication standards that support Lync Server 2013 configurationsKnowledge of UC endpoints, including Lync 2013 clients and Lync Phone EditionKnowledge of SQL ServerKnowledge of VoIP technologies including SIPKnowledge of formal troubleshooting methodologyKnowledge of DNS, PKI and Digital CertificatesA minimum two years' experience with Microsoft Lync technologies and various deployment and configurations
5 Days/Lecture & Lab
This course is intended for the following audience:IT support consultants and telecommunication support professionals who provide support services for unified communication solutionsSupport professionals who want to attain the troubleshooting skills required to become a Depth Support EngineerHelpdesk personnel and administrators who support a Lync Server 2013 environment and wish to deepen their knowledge and improve their troubleshooting skills
- Reviewing Lync Server 2013 Architecture
- Developing a Depth Support Toolkit
- Troubleshooting Client Authentication, Persistent Chat, and Presence
- Troubleshooting Remote Connectivity
- Troubleshooting Conferencing
- Troubleshooting Enterprise Voice Configuration Issues
- Analyzing and Troubleshooting Enterprise Voice Call Quality
- Analyzing and Troubleshooting Enterprise Voice Applications
- Troubleshooting High Availability, Disaster Recovery, and Voice Resiliency
- Troubleshooting Exchange and SharePoint Integration