MOC 55242 A: Microsoft Dynamics 365 Customization and Configuration

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This course provides students with a detailed hands-on experience of setting up, customizing, configuring, and maintaining the CRM components of Microsoft Dynamics 365.

Attendees of this course will gain an in-depth understanding of the Dynamics 365 security model, learn how to customize the Dynamics 365 framework, create, and maintain powerful workflows and business process flows and use solutions to package and deploy customizations across multiple Dynamics 365 environments.

The course applies to both Business and Enterprise Editions of Dynamics 365 as well as Online and On-premise deployments. The July 2017 V9 release of Dynamics 365 is considered and course objectives map directly to the MB2-716 certification exam.

Before attending this course, students must have a working knowledge of Microsoft Dynamics 365 or Microsoft Dynamics CRM.

3 Days/Lecture & Lab

This course is intended for Information workers, IT Professionals and Developers. Students should have an existing working knowledge of either Microsoft Dynamics 365 or Microsoft Dynamics CRM.


  • Initial Setup and Configuration
  • Security
  • Creating and Managing Entities
  • Customizing Fields
  • Customizing Relationships and Mappings
  • Customizing Forms, Views and Visualizations
  • Processes: Workflows, Business Process Flows, and Custom Actions
  • Solution Management

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Course is eligible for vouchers

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