MOC 55342 Windows 11 Troubleshooting

Training Summary
This is a 4-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment. These skills include understanding:
  • Important Windows 11 features
  • How these features are used in an Active Directory
  • How to troubleshoot these features
Students for this course should possess:
  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User ::Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server fundamentals.
  • Microsoft Windows Client essentials; for example, experience with Windows 10 or 11 or knowledge from the M70697A: Implementing and Managing Windows 11 course.
4 Days/Lecture & Lab
The primary audience for this course is Desktop Support Technicians (DSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations. These DSTs focus on a broad range of technical issues for:
  • Windows 11
  • Devices
  • Cloud services
  • Apps
  • Networking
  • Hardware
The key responsibilities include resolving technical issues relating to:
  • Windows 11 installation, upgrade, and migration
  • Activation
  • Performance
  • User state
Device synchronization
Other key responsibilities include:
  • Configuring and troubleshooting local and remote network access
  • Configuring and troubleshooting access to apps
  • Troubleshooting access to data and printers
  • Troubleshooting authentication, Endpoint security and policy
  • OS and data recovery
The secondary audience for this course are IT professionals who administer and support Windows 11 desktops, devices, users, and associated network and security resources.
Course Topics
  • Introducing Windows 11
  • Administering Windows 11 Remotely
  • Troubleshooting startup and performing system recovery
  • Troubleshooting devices and device drivers
  • Configuring and troubleshooting network connectivity
  • Troubleshooting Group Policy
  • Configuring and Troubleshooting Security Settings
  • Configuring and Troubleshooting User State
  • Configuring and Troubleshooting Resource Access
  • Troubleshooting applications
  • Maintaining Windows 11

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