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PT27266
Training Summary
This is a 4-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment. These skills include understanding:
- Important Windows 11 features
- How these features are used in an Active Directory
- How to troubleshoot these features
Prerequisites
Students for this course should possess:
- Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User ::Datagram Protocol (UDP), and Domain Name System (DNS).
- Microsoft Active Directory Domain Services (AD DS) principles.
- Understanding of the Public Key Infrastructure (PKI) components.
- Windows Server fundamentals.
- Microsoft Windows Client essentials; for example, experience with Windows 10 or 11 or knowledge from the M70697A: Implementing and Managing Windows 11 course.
Duration
4 Days/Lecture & Lab
Audience
The primary audience for this course is Desktop Support Technicians (DSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations. These DSTs focus on a broad range of technical issues for:
- Windows 11
- Devices
- Cloud services
- Apps
- Networking
- Hardware
- Windows 11 installation, upgrade, and migration
- Activation
- Performance
- User state
- Configuring and troubleshooting local and remote network access
- Configuring and troubleshooting access to apps
- Troubleshooting access to data and printers
- Troubleshooting authentication, Endpoint security and policy
- OS and data recovery
Course Topics
- Introducing Windows 11
- Administering Windows 11 Remotely
- Troubleshooting startup and performing system recovery
- Troubleshooting devices and device drivers
- Configuring and troubleshooting network connectivity
- Troubleshooting Group Policy
- Configuring and Troubleshooting Security Settings
- Configuring and Troubleshooting User State
- Configuring and Troubleshooting Resource Access
- Troubleshooting applications
- Maintaining Windows 11