The two day course, Project Managing Microsoft Dynamics CRM Implementations with Microsoft Dynamics Sure Step is an advanced training workshop that focuses on the Project Management area of Microsoft Dynamics Sure Step 2010. Students assume the role of a Project Manager as they complete a case study involving the implementation of Microsoft Dynamics CRM at Tailspin Toys, a fictitious customer account. Guidance is provided in using Microsoft Dynamics Sure Step from a Project Manager's perspective as students complete each phase of the implementation. Lab activities focus on project management tasks involving project initiation, planning, execution, monitoring, and closure. Students are tasked with completing a variety of Sure Step documents and making strategic implementation decisions during each implementation phase. Students do not install or use Microsoft Dynamics CRM during the case study. However, sufficient knowledge of Microsoft Dynamics CRM is necessary for the student to tailor the implementation and complete the Sure Step project documents to satisfy the customer's business requirements. Class discussions following each lab exercise add the dimension of peer learning and play a key role in enforcing the knowledge learned during the training.The student kit includes a comprehensive workbook and other necessary materials for this class. The following software is provided in the student kit: Student CD contains an .sspzip file that is required for creating the Sure Step project used throughout the case study.
Before attending this course, students must have:A working knowledge of Microsoft Dynamics Sure Step. It is recommended, but not required, that students complete the following courses prior to attending this workshop: Introduction to Microsoft Dynamics Sure Step: This course can also be accessed from the Sure Step landing page on PartnerSource using a link to the Partner Learning Center.Using Microsoft Dynamics Sure Step 2010 Course # 80166: This course can also be accessed from the Sure Step landing page on PartnerSource using a link to the E-Learning site.Because a consultant-friendly layer has been built into the labs, sufficient knowledge of Microsoft Dynamics CRM is also a definite advantage in successfully completing the case study.
2 Days/Lecture & Lab
This training is intended for Project Managers and Implementation Consultants responsible for managing Microsoft Dynamics CRM implementations.
- Introduction to the Microsoft Dynamics Sure Step Case Study
- Project Initiation and Planning in the Diagnostic Phase
- Project Planning and Execution during the Analysis Phase
- Project Execution and Monitoring during the Design, Development, and Deployment Phases.
- Project Closure during the Operation Phase