MOC 80291A Sales Management in Microsoft Dynamics CRM 2011

This course introduces the capabilities of Sales Management in Microsoft Dynamics CRM that allow you to track and manage the sales process from potential to close. It provides insight on using the Product Catalog and process sales information. It also introduces some of the tools used to analyze and report on sales information.
General working knowledge of customer relationship management General understanding of business processes General working knowledge of Microsoft Windows.
1 Day/Lecture & Lab
This course is designed for new partners and customers of Microsoft Dynamics CRM that want to learn about the available sales features in the Microsoft Dynamics CRM product.
  • Introduction
  • Working with the Product Catalog
  • Sales Order Processing
  • Analysis, Reporting and Goals

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