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OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Mountain Lion. This course is designed to give you a tour of the breadth of functionality of OS X Mountain Lion and the best methods for effectively supporting users of OS X Mountain Lion systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.
Before taking this course, students should have knowledge of OS X and basic computer navigation.
3 Days/Lecture & Lab
This course is designed for:Help desk specialists, technical coordinators, service technicians, and others who support Mac usersTechnical support personnel in businesses that use Macs for general productivity or creative designTechnical coordinators or power users who manage networks of computers running Mac OS X - such as teachers and technology specialists who manage classroom networks or computer labs
The troubleshooting process and how to become more efficient with available tools and::Features and functionality of OS X Mountain Lion, including how to find additional information::How to prepare for Apple Certified Support Professional (ACSP) 10.8 certification