Overview of CRM Solution

Training Summary
Introduction to the fundamentals and architecture of SAP CRM, SAP CRM Marketing, SAP CRM Web Channel (E-Commerce), SAP CRM Partner Channel Management, SAP CRM Sales, SAP CRM Interaction Center, SAP CRM Service, SAP CRM Field Applications, SAP CRM Analytics, and Implementation & operation of SAP CRM. It does not explain how to set up the scenarios that are shown.
There are no prerequisites required for this course.
3 Days/Lecture & Lab
This course is designed for customers, project team members, interested parties, consultants and partners.
Course Topics
  • Overview of SAP Customer Relationship Management and the processes it covers
  • Software based on SAP CRM 7.0, SAP ECC 6.0

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