We use negotiating techniques in our everyday lives, sometimes without realizing it. In our professional lives, however, negotiating is a necessary and versatile skill. The ability to negotiate appropriately can be your edge in achieving success. Whether you're dealing with colleagues, employees, senior management, prospects, clients or suppliers, you will achieve your goals more often by using powerful, appropriate and effective negotiating strategies and techniques.You will learn how to improve your negotiating skills with a clearer understanding of highly effective communication techniques. You will better understand the ins and outs of negotiation, and develop effective strategies, tactics and counter-measures for manipulative opponents. The workshop uses experiential methods allowing you apply what you have learned and practice your new skills in a variety of methodologies. These include role plays, case studies, personal skill analysis questionnaires, games and trainer-led discussions.
There are no prerequisites required for this course
2 Days/Lecture & Lab
This course is designed for managers, supervisors, team leaders or employees who conduct any operational negotiations such as facilitating meetings, resolving team conflicts, delegating, conducting performance reviews, hiring new staff or dealing with suppliers.
- Concept and Principles
- Communication Skills Essential to Effective Negotiating
- The Basics of Negotiation
- Negotiation Process
- Team Negotiating
- Desirable Characteristics in Skilled Negotiators
- Strategy and Tactics
- Conflict Management