Practitioner: Support and Restore

This new program replaces the individual Service Desk / Incident Management and Problem Management Practitioner courses. It focuses on the implementation, management, and optimization of integrated processes required for achieving Service and Support within an IT infrastructure and related IT Services. The Service and Support program is offered over a 5-day period and includes a 2 hours formal examination on the afternoon of the fifth day. The course is 40 percent lecture and 60 percent hands-on individual and group practical exercises. Note: The success in achieving certification is highly dependent upon participants' effort in doing their homework, and self-study after the program. Therefore, it is highly recommended that the exam be scheduled one week to maximum two weeks after the training to allow sufficient time for preparation.