Prepare for your Service Cloud Consultant Certification Exam CRT 261

Training Summary
Are you ready to take the next step in your career by becoming a Certified Service Cloud Consultant? Instructors will present scenarios that will help reinforce your knowledge of Service Cloud functionality by thinking through requirements design considerations. The course provides an overview of the exam objectives to help you focus your efforts to prepare for the Service Cloud Consultant Certification exam.
You should have the following experience before attending this class:
  • Attainment and maintenance of the Salesforce Administrator Certification
  • Knowledge of the topics discussed in the Service Cloud Consultant Certification Study Guide
  • Experience implementing Service Cloud and designing Service Cloud solutions
1 Day/Lecture & Lab
Preparing for Your Service Cloud Consultant Certification is designed for individuals who have experience designing Service Cloud solutions and are preparing to take the Service Cloud Consultant Certification exam.
Course Topics
  • Introduction and Exam Overview
  • Implementation Strategies
  • Solution Design
  • Knowledge Management
  • Interaction Channels
  • Case Management
  • Contact Center Analytics
  • Integration and Data Management
  • Service Console
  • Practice Exam

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