Professional Cloud Service Manager

Catalog Home Cloud, AWS, VMware & Citrix Cloud Computing
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The Professional Cloud Service Manager (PCSM) course enables participants to design and deliver cloud services. This training is delivered as a 3-day classroom or virtual classroom program. The course provides a hands-on, practical approach to understanding how cloud computing and cloud-based services impacts operational processes, and how to adapt existing processes to deliver better services.

The course materials include comprehensive reference materials that help participants continue the educational experience after the course. The PCSM course prepares candidates for the PCSM exam provided by the CCC. The PCSM course is endorsed, recognized and supported by several key technology vendors and Standards bodies

There are no formal prerequisites. However, it is recommended that participants are conversant with cloud concepts and vocabulary, and have achieved the Cloud Technology Associate certification (or its equivalent) from the CCC. Participants further benefit from a strong background in IT service management; who have one or more ITIL certifications or practical experience in applying ITIL and IT service management best practices.

3 Days/Lecture & Lab

The PCSM course will be of interest to: :: IT Managers and CIOs

  • Service Managers (with or without an ITIL background)
  • Service Management Professionals
  • Cloud Strategy and Management Consultants
  • Service Architects, Technical Pre-Sales Consultants
  • IT Professionals

  • Course Introduction
  • Cloud Service Management Fundamentals
  • Cloud Service Management Roles
  • Cloud Service Strategy
  • Cloud Service Design, Deployment, and Migration
  • Cloud Service Management
  • Cloud Service Economics
  • Cloud Service Governance
  • Showing the Value of Cloud Services
  • Popular Service Management Frameworks
  • Exam Preparation Guide





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