Providing Superior Customer Service

Catalog Home Communication & Business Skills Interpersonal & Communication Skills

Your organization's success depends on the professionalism of its customer service people. Do you know how to deal effectively with difficult or angry customers? Can you confidently turn a negative situation into a positive one? Do you always create a good first impression? Do you build rapport effortlessly with your customers?This workshop will help you become a model of professional behaviour and skill. You'll develop a system for staying calm, motivated and enthusiastic regardless of pressures and problems. Learn techniques for dealing effectively with angry or difficult customers, and for being creative in dealing with challenges and the unexpected.This workshop is offered within organizations for groups of 5 people or more.

There are no prerequisites for this course.

1 Day/Lecture & Lab

This course is ideal for anyone who has the vitally important job of dealing directly with internal or external customers - customer service, finance, human resources, administrative and sales support, IT help desk - and anyone who supervises customer service professionals.

  • Who Are Your Customers?
  • A Model for Professional Behaviour
  • Language
  • Active Listening and Responding
  • Creative Customer Service

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