Reporting Cisco Contact Center Enterprise (CCER)

PT25552
Summary
Enable Contact Center support teams to access reporting solutions for end-to-end reporting in a CCE deployment.
Prerequisites
The knowledge and skills that students are expected to have before attending this course are:
  • Basic knowledge of computer networking components – Windows A/D, SQL Server and components (servers, routers, switch) is helpful but not required
  • Understanding of Cisco Packaged Contact Center Enterprise components and call flows
  • Experience administering Cisco Packaged Contact Center Enterprise
  • Advanced Packaged Contact Center Enterprise administration experience
Recommended Cisco Learning offerings that may help students meet these prerequisites:
  • Cisco CCEF Course
  • Cisco CCEA Course
  • Cisco CCEAA Course
  • Cisco CCNA Course
  • Cisco CLFNDU Course
Duration
2 Days/Lecture & Lab
Audience
This course is designed for Sales Engineers, Deployment Engineers, Project Managers, and Account Managers.
Topics
  • Cisco Unified Intelligence Center Foundations
  • Cisco Unified Intelligence Center Administration and Operations Console
  • Cisco Unified Intelligence Center Attributes
  • Cisco Unified Intelligence Center Custom Reports and Views

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