Strong elicitation skills are a 'must have' for anyone charged with defining requirements for their project. Success is dependent on a mixture of technical skills (i.e. knowing which technique to use and how to use it) and interpersonal skills (i.e. building relationships, listening, and gaining consensus). Whether you plan to meet with your stakeholders in one-on-one sessions, in a requirements workshop, or remotely, you will need to know how to select and implement techniques to accurately and efficiently identify the needs of your business.In this highly interactive two-day course, you will learn how to enhance and refine your elicitation skills. Industry best practices are explained and then augmented with professional tips and methods. Working in small groups, you will practice new techniques and discuss strategies that your organization should be using to better define stakeholder needs. A case study driven workshop comprises more than half the course and provides a real-world example, templates, and job aids to reference once you are back on the job. If you are struggling with missing requirements, lack of stakeholder involvement, out of control scope, or the inability to know which tools to apply to elicit the most thorough requirements, you'll want to consider this workshop!Course highlights:Describe the planning, techniques, and partnerships that are vital to the success of requirements elicitationIdentify and differentiate between the different types of requirements that need to be elicitedDescribe the importance of documenting business objectives and product scope before eliciting requirementsUtilize a context diagram to scope the solution spaceUtilize a process, techniques, and templates for stakeholder identification and analysisApply industry best practices to common issues with stakeholders during requirements elicitationPlan and conduct an effective InterviewIntroduce standards in process modelingObtain information about two professional associations that support business analysts
Prior to taking this course, general knowledge of the requirements process is recommended. The Business Analysis Essentials course would provide this information.
2 Days/Lecture & Labs
This course is a must-have for the Business Analyst, Business Systems Analyst, Systems Analyst, Requirements Engineer, or anyone who must perform or understand business analysis on their projects. The Business Sponsor and the Project Manager who are actively involved with specifying requirements for their project will also benefit from this workshop.