Root Cause Analysis

Training Summary
Most problems that people encounter are actually the symptoms of the problem, not the root cause. Root Cause Analysis (RCA) is a structured, team based, analytical approach that when used correctly can alleviate recurring problems within an organization. In this course, participants will learn to apply several practical, systematic methods for analyzing incidents and problems to uncover root causes. Understanding of these techniques will be reinforced by exercises as we explore effective ways of gathering data for root cause analysis and how to determine which problems should be analyzed. We will also discuss how to design, develop, and implement a root cause analysis program for your organization.
This course is aimed at people who are practicing Business Analysts or who have had previous Business Analysis training. It is recommended that participants complete the Business Analysis Essentials course prior to enrolling or have equivalent experience.
3 Days/Lecture & Lab
Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems.
Course Topics
  • Introduction and Objectives
  • How to Organize for an RCA
  • Select the Problem to Analyze
  • Define the Problem
  • Identify the Source of the Problem
  • Solution Options Analysis and Selecting the “Best Fit”
  • Putting RCA into practice

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