Service Catalog 17.0: Administration 200

PT26783
Training Summary
Given the magnitude of investment in IT and its critical role in an organization’s success, demand for IT transparency and accountability has escalated accordingly. Service Catalog enables you to run IT as a business and efficiently deliver IT services. It simplifies your administration and management of IT services by automating service requests and subscriptions by users and customers. This training content provides hands-on comprehensive administration skills. It covers log files, organizational structure, request management support, security, catalog management, and widgets. This content will help you efficiently perform administrative tasks using Service Catalog to meet business requirements, communicate value, and professionally govern your processes.
Prerequisites
Students should have completed Service Catalog 17.0: Fundamentals 200 before taking this course.
Duration
2 Days/Lecture & Lab
Audience
This course is intended for those users responsible for performing administrative and management tasks for IT services.
Course Topics
  • Describe Service Catalog Architecture
  • Work with Log Files
  • Manage an Organizational Structure
  • Administer Request Management
  • Add Security
  • Manage a Catalog
  • Extend Service Catalog using Widgets

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