This interactive three day IT training course aims to provide practical guidance on the design and implementation of an end to end Incident Management process, and the setting up and role of the Service Desk. The training course also covers ITIL Service Management principles in general, and how they are interdependent with the Service Desk, and Incident Management.
Students should be able to demonstrate at least one year's experience in the Incident Management process. Student must also have obtained the ISEB/EXIN Foundation Certificate in IT Service Management before attending the Service Desk and Incident Management course.
3 Days/Lecture & Lab
This course is designed for Service Management professionals who are working within a Service Desk or Incident Management environment as a practitioner, or those wishing to gain a qualification within this specific area of Service Management.