Service Excellence for IT Professionals

This course is designed with the goal of on-the-job performance improvement, and offers an optional blended learning methodology. The learning strategy is experiential, focusing on specific skills and techniques with minimum discussion of theory. Participants are given an opportunity to explore and practice those skills and behaviors that will result in improved job performance. This course includes personal action planning, pocket reminder cards, commitment strategies, options to keep the facilitator in touch with participants after completion and our on-line electronic performance support system to ensure learning translates to on-the-job behavior change.