It is not a secret that the majority of complex projects and business arrangements fall short of meeting stakeholder expectations. Research shows that the fundamental issues are rooted in the fact that business arrangements are structured and managed as static “transactions” or “deals” that do not provide the agility and flexibility to respond to change, drive evolution and sustained value creation. As a result, service delivery models, procurement, and vendor management practices must undergo significant transformations to address the increasing levels of volatility, uncertainty, and complexity of the business environment in which we now operate. This course helps organizations simplify communication, create an integrated team approach to delivery, reduce uncertainty, lower risk, and achieve better overall outcomes in complex programs and business arrangements. Certification All participants will receive a Certificate of Completion in Strategic Relationships Management, Collaborative Working and Relational Contracting. Additionally, Participants, working in teams or as individuals who submit the completed case work report within 90 days of completing the training and achieve a minimum score of 80% will receive professional certification in Relational Contracting Management.
Before taking this course, students should have intermediate level of knowledge/experience in any of the following: Program/Project Management, Procurement, Public-Private Partnerships, Client-Vendor Relationships Management, Outsourcing/Managed Services, Supply Chain Management, and Multi-Stakeholder Relationships Management.
2.5 Days/Lecture & Lab
The program is recommended for public and private sector executives, partner/vendor relations managers, business development executives, senior project managers, procurement officers and outsourcing advisors, as well as managers responsible for planning, sourcing, negotiating or managing complex business arrangements.
- Relationships Management Overview
- Relationship Management and Collaboration Framework Reference Model
- Implementation – Developing and Operationalizing Relationship Management and Collaboration Frameworks & Creating Mutual Value
- Relationship-Based Contracting Management (Relational Contracting)
- Interest-Based Negotiations and Issue Resolution
- Internal Systems and Oversight – ISO 44001 CRMP
- Managing Transitions
- Optional Certification Workshop