Supporting Users and Troubleshooting a Windows XP OS + MeasureUp & CBT

This ILT Series course prepares students for Microsoft Certified Desktop Support Technician (MCDST) exam 70-271. Students will learn how to install the Windows XP operating system, manage users and the Windows environment, and troubleshoot and optimize system performance.
There are no prerequisites for this course.
3 Days/Lecture & Lab
This course is intended for those preparing for Microsoft Certified Desktop Support Technician (MCDST) exam 70-271.
  • Install Windows XP
  • Troubleshoot startup and user logons
  • Manage local accounts and the Windows environment
  • Configure security policy settings
  • Manage storage and input/output devices
  • Monitor performance
  • Manage access to shared resources
  • Configure and troubleshoot printing
  • Troubleshoot TCP/IP
  • Installing and Operating System
  • Troubleshooting System Startup and User Logins
  • Managing Users and the Windows Environment
  • Configuring and Troubleshooting Security Policy
  • Configuring and Troubleshooting Devices
  • Optimizing Performance
  • Managing Access to shared Resources
  • Configuring and Troubleshooting Printing
  • Troubleshooting TCP/IP
  • Configuring Remote Connections

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