Supporting Users and Troubleshooting a Windows XP OS + MeasureUp & CBT

PT4250
Summary
This ILT Series course prepares students for Microsoft Certified Desktop Support Technician (MCDST) exam 70-271. Students will learn how to install the Windows XP operating system, manage users and the Windows environment, and troubleshoot and optimize system performance.
Prerequisites
There are no prerequisites for this course.
Duration
3 Days/Lecture & Lab
Audience
This course is intended for those preparing for Microsoft Certified Desktop Support Technician (MCDST) exam 70-271.
Topics
  • Install Windows XP
  • Troubleshoot startup and user logons
  • Manage local accounts and the Windows environment
  • Configure security policy settings
  • Manage storage and input/output devices
  • Monitor performance
  • Manage access to shared resources
  • Configure and troubleshoot printing
  • Troubleshoot TCP/IP
  • Installing and Operating System
  • Troubleshooting System Startup and User Logins
  • Managing Users and the Windows Environment
  • Configuring and Troubleshooting Security Policy
  • Configuring and Troubleshooting Devices
  • Optimizing Performance
  • Managing Access to shared Resources
  • Configuring and Troubleshooting Printing
  • Troubleshooting TCP/IP
  • Configuring Remote Connections

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