The Symantec IT Management Suite 8.1 Diagnostics and Troubleshooting course is designed for professionals tasked with maintaining and utilizing a Symantec IT Management Suite (ITMS) implementation in their organizations. This two-day, instructor-led, hands-on course teaches students the underlying components and methods used to troubleshoot the Symantec Management Platform along with the site infrastructure and ITMS solutions to keep it operating optimally. Students learn how to define, diagnose and solve common platform and solution issues within the ITMS environment. Students also learn how to use the platform consoles and reports to analyze and monitor the environment to proactively monitor the environment.
Before taking this course, students must have a basic understanding and working knowledge of Microsoft Windows operating systems and optionally Linux and Mac operating systems. The Symantec IT Management Suite 8.1 Diagnostics and Troubleshooting course is required to complete the following web-based training: Symantec Diagnostic and Troubleshooting Methodology As this course contains advanced troubleshooting methodology for ITMS related products, we also recommend that you have completed one of the following courses: IT Management Suite 8.1 Administration and Deployment Solution 8.1 Administration
2 Days/Lecture & Lab
This course is for IT administrators who maintain and monitor ITMS processes like software distribution, taking inventory of computers, distributing software updates to computers, performing asset management functions or remotely managing computers using any of the following Symantec suites: IT Management Suite 7.6/8.0/8.1, Client Management Suite Asset Management Suite, and Server Management Suite.
- Symantec Management Platform Troubleshooting
- Site Infrastructure Troubleshooting
- ITMS Solution Troubleshooting