The ever-changing world of a high-tech customer-support environment places ever-increasing demands on support specialists and help desk analysts to meet the technical and business needs of the customer while providing unsurpassed customer care. Balancing these responsibilities can be challenging, but Tier-1 Support Specialist training will prepare you to meet this challenge.
There are no prerequisites for this course.
2 Days/Lecture & Lab
This course is recommended for front-line support techs, support specialists and help desk analysts and professional who want to develop their knowledge and skills for delivering world-class customer and technical support.
Customer Service Foundations
- Best Practices in Support Methodologies
- Best Practices in Problem Solving