ITIL, Governance & IT Service Management

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ITIL Foundations

   ITIL 4 Overview
1 Day
   ITIL 4 Awareness for Decision Makers
1 Day
   ITIL 4 Foundation Certificate Program
3 Days
   ITIL 4 Foundation Bridging Certification Program
1 Day
   ITIL 2011 Overview
1 Day
   ITIL V3 Awareness for Decision Makers
1 Day
   ITIL V3 Foundation Certification Program
3 Days

ITIL Service Lifecycle Track

   ITIL 4 Managing Professional Transition Certification Program
5 Days
   ITIL 4 Specialist: Create Deliver and Support (CDS) Certification Program
3 Days
   ITIL 4 Strategist: Direct Plan and Improve (DPI) Certification Program
3 Days
   ITIL V3 Practitioner Certificate Program
3 Days
   ITIL V3 Continual Service Improvement Certification Program
3 Days
   ITIL V3 Service Design Certification Program
3 Days
   ITIL V3 Service Offerings & Agreement (SOA) Certification Program
5 Days
   ITIL V3 Service Operation Certification Program
3 Days
   ITIL V3 Service Strategy Certification Program
3 Days
   ITIL V3 Service Transition Certification Program
3 Days

ITIL Service Capability Track

   ITIL V3 Release Control & Validation (RCV) Certification Program
4 Days
   ITIL V3 Operations Support Analysis (OSA) Certification Program
5 Days
   ITIL V3 Planning Protection & Optimization (PPO) Certification Program
4 Days
   ITIL V3 Managing Across the Lifecycle (MALC)
5 Days
   ITIL 2011 Service Offerings & Agreement (SOA) Certification Program
5 Days

ITIL eLearning

   ITIL 4 Executive Review
   ITIL 4 Foundation Certification Program
   ITIL 4 Managing Professional Transition Certification
2 Days
   ITIL V3 Foundation Certification
1 Day
   ITIL V3 Practitioner Certification
   ITIL V3 Service Strategy Certification
   ITIL V3 Service Design Certification
   ITIL V3 Service Transition Certification
   ITIL V3 Service Operation Certification
   ITIL V3 Continual Service Improvement Certification
   ITIL V3 Service Offerings and Agreements Certification
1 Day
   ITIL V3 Planning, Protection and Optimization (PPO) Certification
   ITIL V3 Release, Control and Validation (RCV) Certification
1 Day
   ITIL V3 Operational Support and Analysis (OSA) Certification
   ITIL V3 Managing Across the Lifecycle Certification (MALC)
1.3 Days

Change Management

   Organizational Change Management (OCM) - Foundation Certificate Program
3 Days
   Organizational Change Management (OCM) - Practitioner Certificate Program
2 Days
   Organizational Change Management (OCM) - Combined Certificate Program
5 Days

Governance & Best Practices

   COBIT 5 Certified-Foundation Program
3 Days
   ISO/IEC 20000 Practitioners
3 Days
   ISO/IEC 20000 Foundation Certification Program
2 Days
   ISO/IEC 27001® Information Security Foundation
2 Days
   ISO/IEC 27002 - Information Security Foundation (ISFS) Certification Program
2 Days
   TOGAF 9.1 Certified-Combined Program
4 Days
   PRINCE2 Foundation
3 Days
   PRINCE2 Practitioner
2 Days
   Kepner-Tregoe Foundation
2 Days
   Kepner-Tregoe Problem Management Course
2 Days
   Kepner-Tregoe® High Severity Incident Management
2 Days
   Sparx Enterprise Architect Business Process Modeling
1 Day
   Sparx Enterprise Architect TOGAF
2 Days

Six Sigma and Lean

   Lean Six Sigma White Belt
1 Day
   Lean Six Sigma Yellow Belt
3 Days
   Lean Six Sigma Green Belt
5 Days
   Lean Six Sigma Black Belt
5 Days
   Lean Bronze Test Prep and Lean Foundations Training
5 Days
   LEAN IT Foundation Certificate Program
2 Days
   Kaizen - a Pathway to Improvement
3 Days

Asset Management eLearning

   Certified Software Asset Manager (CSAM)
   Certified Hardware Asset Management Professional (CHAMP)
   Certified Mobile Asset Manager (CMAM)


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