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PT24517
Training Summary
This five-day course is comprised of the three-day VMware Workspace One: Skills for Unified Endpoint Management course and the two-day VMware Workspace ONE: Unified Endpoint Management Troubleshooting course. You will configure and secure unified endpoint activation, registration, and resource integrations and learn how to integrate industry-recognized enterprise technologies with the VMware Workspace ONE UEM (Unified Endpoint Management) console. Through a combination of hands-on labs, simulations, and interactive lectures, you also learn how to configure and manage the endpoint lifecycle. You will also learn to investigate, analyze, and determine issues that might occur with all the different components of the VMware Workspace ONE UEM (Unified Endpoint Management) platform.Troubleshooting is the backbone of service maintenance and management. Understanding how to effectively troubleshoot product issues enables administrators to understand how product services communicate and functionin turn optimizing service and software health management.
Prerequisites
Have a basic understanding of virtualization concepts Completion of the VMware Horizon View: Install, Configure, Manage course or the VMware ThinApp Fundamentals eLearning course.
Duration
40 Hours
Audience
Workspace ONE administrators, experienced mobility and identity administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants
Course Topics
By the end of the course, you should be able to meet the following objectives:Identify and describe major components of the Workspace ONE solutionIdentify and describe the Workspace ONE UEM enterprise and productivity integration componentsNavigate the Workspace ONE UEM consoleExamine integrated componentsExplain integration of Workspace ONE UEM with directory servicesCreate and explain environment group structuresOutline enrollment and endpoint management methods for each endpoint platformConfigure requirements for Workspace ONE UEM registration and endpoint enrollment Enroll and manage mobile devices and endpoints with the VMware Workspace ONE Intelligence Hub applicationProvision and secure applicationsEnable the unified application catalogCreate and implement profiles and compliance policiesExplain and issue device commandsManage email configurations, Integrate with content resources and provision accessExplain and analyze reporting and auditingLeverage VMware Workspace ONE Intelligence for advanced reporting and automationApply general troubleshooting techniquesImplement unified endpoint management with Workspace ONESummarize the general logic of Workspace ONE UEM issue troubleshootingDescribe when and why to use logs for troubleshootingOutline the best practices for Workspace ONE UEM console issue troubleshootingOutline the steps of collecting Workspace ONE UEM Device Services logsSummarize the process flow of VMware AirWatch Cloud ConnectorSummarize the best practices of Workspace ONE UEM Enterprise Integration issue troubleshootingUnderstand the various methods for logging and troubleshooting supported device endpointsSummarize the general troubleshooting logic of resolving Email Management issuesTroubleshoot VMware AirWatch Secure Email Gateway or PowerShell related issuesSummarize the best practices of Application Management issue troubleshootingSummarize the best practices of Content Management issue troubleshooting